Terms of Sale
These Terms of Sale (these “Terms of Sale”) govern your purchase of product(s) on this website, including through the mobile version hereof (collectively, this “Site”). This Site and its related services and applications (collectively, this “Service”) is being offered by a subsidiary of Conopco, Inc. d/b/a Unilever ("Nexxus" or "we"), which is a member of the Unilever group of companies. For more information on the Unilever companies and their product brands, click here. Nexxus may, in its sole discretion and at any time, modify, suspend or discontinue these Terms of Sale and/or this Site or specific portions of it.
1. Agreement to Be Bound
Your purchase of one or more products on this Site constitutes your agreement with Nexxus to be bound by, and to act in accordance with, these Terms of Sale.
2. Orders and Shipping
a. General Order Information
Orders for in-stock merchandise are generally processed and shipped within two (2) business days. If you select Express Delivery shipping method during the checkout process, your order will be prioritized.
If merchandise is not currently in-stock, this will be flagged on the Site and you will have the option to receive an email notification when the product is back in stock. In the unlikely event that an item you order is out of stock, our Customer Care team will contact you and you will have the option to either place an updated order (without the out of stock item) or cancel the entire order. In either case you can request to be notified by email when the product is back in stock.
b. Delivery Information
Orders will only be shipped and delivered to addresses located within the United States, excluding PO Boxes. Nexxus will not ship to U.S. territories, military & air force bases and Canada. An order may only be shipped to one delivery address.
c. Multiple Shipments
The merchandise you order may arrive in more than one box, but you will not incur any additional shipping charges under such circumstances. The total charges for all shipments, including the shipping charges, will equal the total for the entire order stated during the checkout process.
d. Delivery Methods
Your shipment will arrive via USPS. We offer the following delivery methods:
|48 Contiguous States|
|Standard Ground Delivery||3-5 Business Days|
|Express Ground Delivery||2-3 Business Days|
|Standard Ground Delivery Hawaii||10-14 Days|
|Standard Ground Delivery Alaska||11-15 Days|
- Standard Delivery - You may select standard delivery for all destinations in the 48 contiguous states. Items will arrive within 3-5 business days for most items that are in stock, excluding Alaska & Hawaii, which will arrive within 10-15 days. Please note that your package will not be delivered on a national holiday, and that national holidays may impact delivery times.
- Express Delivery - You may select express delivery for destinations in the 48 contiguous states, if you place your order by 2:30 pm ET Monday through Thursday, your order will arrive within 2 to 3 business days. If you place your order after 2:30 pm ET Thursday through Sunday, your order will be shipped on Monday and will arrive 2 to 3 business days after the date of shipment. Please note that your package will not be delivered on a national holiday, and that national holidays may impact delivery times.
e. Risk of Loss; General Prohibitions
THE RISK OF LOSS SHALL PASS TO YOU AS SOON AS YOUR ORDER IS DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS. YOU HEREBY RELEASE US FROM ANY AND ALL LIABILITY IN THE EVENT YOU (A) PROVIDE AN INCORRECT DELIVERY ADDRESS DURING THE CHECKOUT PROCESS AND/OR (B) FAIL TO COLLECT THE MERCHANDISE FROM THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS.
3. Cancellations, Returns, Exchanges and Refunds
Once you submit an order on the Site, unless you submit a cancellation within 2 hours we cannot guarantee changes or cancellations, because of the speed and efficiency of our order processing and fulfilment. If you would like to make changes to, or cancel, your order, please (i) call Customer Care at 1-877-404-4960 between 8:30 am – 11:00 pm ET Monday through Friday, or 11:00 am – 7:00 pm ET Saturday and Sunday, (ii) email Customer Care at firstname.lastname@example.org, and we will do our best to accommodate your request. Any cancelled order will be promptly refunded.
You may return your unopened online purchase for a full refund of the merchandise value within fourteen (14) days after the date of purchase. After fourteen (14) days, you may return your unopened online purchase for a merchandise credit, so long as such items are returned within thirty (30) days after the date of purchase. Your credit will only be valid for use on this Site.
To initiate your return, please (i) contact Customer Care at 1-877-404-4960 between 8:30 am – 11:00 pm ET Monday through Friday, or 11:00 am – 7:00 pm ET Saturday and Sunday, (ii) email Customer Care at email@example.com , and they will provide you with return instructions.
Unfortunately, items purchased on this Site cannot be returned to a Nexxus retail location or retailer, and items purchased at a Nexxus retail location or retailer can only be returned to the location where you made your purchase.
If you are returning an online purchase given as a gift, you will receive a credit for the merchandise value at the time of purchase, to be redeemed exclusively on this Site.
Please note that: (i) an original receipt or a gift receipt is required to process all returns; (ii) we reserve the right to deny a refund or credit if the returned merchandise does not comply with these Terms of Sale; (iii) shipping and handling charges for returned items are non-refundable (unless we made an error with your order); and (iv) it may take us up to two (2) weeks to process your return after our receipt.
Any unopened item(s) purchased on this Site, or received as a gift ordered through this Site, may be exchanged within thirty (30) days after the date of purchase.
In order to complete the exchange, please (i) call Customer Care at 1-877-404-4960 between 8:30 am – 11:00 pm ET Monday through Friday, or 11:00 am – 7:00 pm ET Saturday and Sunday, (ii) email Customer Care at firstname.lastname@example.org, and they will provide you with instructions to return the merchandise by mail for a refund or credit and place a new order for substitute item(s).
Unfortunately, items purchased on this Site cannot be exchanged at a Nexxus retail or retailer location, and items purchased at a Nexxus retail or retailer location can only be exchanged at the respective boutique where you made your purchase.
d. Defective or Damaged Merchandise
In the event that we processed your order incorrectly, or that you received a defective or damaged item, please (i) call Customer Care at 1-877-404-4960 between 8:30 am – 11:00 pm ET Monday through Friday, or 11:00 am – 7:00 pm ET Saturday and Sunday, (ii) email Customer Care at email@example.com, and we will provide a full refund and/or replace the item. On some occasions, we will require defective or damaged items to be returned.
4. Price and Payment
All prices shown on the Site are in U.S. Dollars and are exclusive of applicable sales tax. Sales tax will be applied to all orders shipped to AL, AZ, AR, CA, CO, CT, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI and WY, and is calculated based on the shipping address on your order.
We reserve the right to change prices at any time without notice to you, provided that any changes made after your order is submitted will not apply retroactively.
Payment can be made by any major credit or debit card or via your PayPal account. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable to you for any delay or non-delivery of your order.
We allow you to use discount codes on the Site strictly in accordance with the terms and conditions upon which they were issued. We reserve the right to reject or cancel any order that does not comply with such terms and conditions. In the event of any inconsistency between the discount code terms and conditions and these Terms of Sale, the discount code terms and conditions shall prevail.
From time to time we will offer various promotions that can be applied to your order using a promotional code, which we will provide to you. You will enter the applicable promotion code in the space provided during the checkout process, before you submit your order. The value of the promotion will be applied to your order (but may not be displayed as a separate line item).
While the terms and conditions for each promotion will vary, most of our offers last for a limited time, and have associated promotional codes that can only be used once per customer, and cannot be combined with other offers. Promotional shipping offers will apply to orders that meet the particular promotional guidelines, such as the applicable merchandise total (before tax and shipping/handling charges are applied) and the requirement that the order be shipped to a single address. Generally, shipping promotions will only apply to standard shipping, unless otherwise noted.
Some offers will not have an associated promotional code – they can simply be added to your shopping cart, and the promotion will be applied, as long as you have met the other offer requirements.
If you have any questions about a promotion, or whether your order qualifies, feel free to (i) call Customer Care at 1-877-404-4960 between 8:30 am – 11:00 pm ET Monday through Friday, or 11:00 am – 7:00 pm ET Saturday and Sunday.
6. Terms and Conditions for Current Promotions
a.) FREE SHIPPING within the 48 contiguous states on orders of $40 or more
b.) Save 30% Off Sitewide. Limited time only. Does not apply to discontinued skus.
c.) 15% Off Your Next Purchase with Email Sign-Up.
d.) Purchase any Keraphix Full Size Item and receive a free Keraphix Deep Conditioning Masque ($4.99 value). No code necessary. Limit one per order.
These promotions are open to US residents aged 18 or over.In the event of any dispute the decision of the Promoter is final. In the event of unforeseen circumstances the Promoter reserves the right to substitute the free gift for an alternative of equal or greater value. There is no cash alternative.
Promoter and data controller: Unilever USA, 800 Sylvan Ave, Englewood Cliffs, NJ 07632
Distributed by Nexxus
Englewood Cliffs, NJ 07632